Deliveries & Returns Policy
Upon taking delivery of the goods, please examine them thoroughly, and should they appear to be faulty or damaged in any way, you must sign for as damaged and inform us of the problem within 48 hours of receipt. If you do not intend to use the goods for a period of time after receipt, please check them as we cannot accept complaints about faulty goods thereafter. The customer takes full responsibility for goods that are left, under instruction by the customer, in a designated place of safety, ie:- garden shed, garage etc:-
Whilst we make every effort to despatch the goods to you as quickly as possible from time of order, and subject to availability, we cannot guarantee exact delivery dates. It is the customer’s responsibility to ensure that they order in plenty of time, especially for a specific reason, to avoid disappointment. In the event of goods not being available, we will inform you as such and offer an alternative if possible or refund if your payment has been processed.
All courier delivered goods require a signature as proof of delivery (Unless the rules state otherwise, as with Covid 19 restrictions).
It is the customer’s responsibility to be present when deliveries are made. If the customer is not present when goods are delivered, they will be carded and will have to rearrange or collect the goods from the depot (whichever is stated upon the courier card). Failure to do so will result in the goods being returned back to us and an extra carriage charge – the same amount as the previous delivery costs – will be required before the goods can be redelivered to the customer’s address.
We must be fully informed of any goods that you wish to return to us within 14 days of receipt. We will not accept any goods without prior notification. Please email us or telephone should you wish to return an item and we will give you the information needed for the return (Some larger items will need to be returned to the UK supplier). Goods must be returned in original, unused condition with original packaging and within 14 days of notifying us. Carriage charges are non refundable unless the goods are faulty or ‘not fit for purpose’ as stated in the Consumer Act. Collection can be arranged if goods are faulty, however if found to be not defective upon examination, the goods, after notification to the customer, will be returned and both carriage costs and return costs will be charged to the customer. Please note that any refundable carriage costs will not exceed the total amount incurred or charged by us at the time of initial despatch. All other carriage costs will remain the responsibility of the purchaser.
Returned awnings, Ultra boxes and items over 2 metres in length will incur a restocking & handling charge which is set at 15% of the value of the product